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Our commitment to high SEO service standards
Smart Traffic believe in treating our customers with respect, whilst also acting professionally and with integrity. We pride ourselves on meeting and maintaining high customer services standards, seeking to resolve any causes of dissatisfaction or queries, where founded, amicably and rationally.
This Customer Service Charter outlines our service commitment to you and the high standards you should expect receive as a Smart Traffic client::
Questions or queries regarding your campaign will be responded to by your Campaign Manager within 24 hours of our normal business hours (Mon-Fri).
You will receive your own secure log-in to our Client Campaign Management Centre within 48 hours of becoming a new customer.
You should expect a minimum of 2 telephone consultations per month updating you on the progress of your campaign.
We will communicate and explain all of our work and work processes ensuring complete transparency.
You will be treated with the upmost respect and courtesy at all times.
The majority of Smart Traffic customers are highly satisfied with the service they receive from Smart Traffic and its employees. We do however, recognize that we can sometimes get things wrong or make mistakes. Complaints and feedback help us to see where our services, procedures and products could be improved. Please let us know where you feel we have made an error or have done something that you have found to be unsatisfactory. By doing this you give us the opportunity to rectify something that we may otherwise have missed.
If you have a query or dissatisfaction with our service at any time, please contact + 44 0207 193 0616 or email clientservice@smart-traffic.co.uk and we will ensure that your concerns are resolved immediately.
Once again, Smart Traffic would like to thank you for your valued custom.
